Returns and Refund Policy

30-Day Returns

At Zenitzo, we accept returns of eligible items within 30 days of delivery, subject to the conditions in this policy and your statutory consumer rights.

To qualify for a standard change-of-mind return, items must be returned in their original condition, unworn or unused, with tags and original packaging where applicable. You may inspect items as you reasonably would in a shop. If an item has been used, damaged or handled beyond what is necessary to inspect it, we may make a lawful deduction from your refund.

Your statutory rights are not affected by this 30-day returns policy.

How to Start a Return

To request a return, email Zenitzo.line@gmail.com within 30 days of receiving your order.

Please include your order number, the item you wish to return and the reason for your request. We will explain the return procedure and provide the return address and instructions.

Please contact us before sending any item back.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise or applicable law requires us to cover them.

If an item is faulty, damaged, incorrect or not as described, please contact us at Zenitzo.line@gmail.com. We will explain the appropriate next steps and cover reasonable return costs where we are legally responsible for them.

Any return shipping costs that customers must pay will be communicated clearly before purchase where required by law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us if an item is faulty, damaged, incorrect or not as described.

We will work with you to resolve the issue in accordance with applicable consumer law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another legal remedy.

Faulty or incorrect items are not subject to the standard change-of-mind return conditions where those conditions would restrict your statutory rights.

Exchanges

If you would like to exchange an item, email Zenitzo.line@gmail.com with your order number and the item you would like to exchange it for.

Exchanges are subject to availability and confirmation from our customer support team. Your statutory rights remain unaffected.

Exceptions and Non-Returnable Items

Some products may be excluded from change-of-mind returns where a lawful exception applies, such as certain personalised goods or sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Any applicable exception will be explained on the relevant product page before purchase. These exceptions do not remove any rights you have if an item is faulty, not as described or otherwise fails to comply with applicable law.

United Kingdom: Online Order Cancellations

If you are a UK consumer purchasing goods online, you will generally have the right to cancel an eligible order within 14 days after receiving the goods, subject to statutory exceptions.

You must notify us of your cancellation within that period. You will then generally have a further 14 days to return the goods.

For eligible statutory cancellations, we will refund the product price and the cost of standard delivery. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first. Refunds will be made within the legally required timeframe.

If you selected a more expensive delivery option, we are generally only required to refund the cost of our standard delivery option.

European Union: Online Order Cancellations

Consumers in the European Union generally have a 14-day withdrawal period for eligible online purchases, subject to statutory exceptions.

You must notify us of your decision to withdraw within 14 days of receiving the goods and generally return them within a further 14 days.

For eligible withdrawals, we will refund the product price and standard delivery cost in accordance with applicable law. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever happens first.

United States: Returns and Refunds

Customers in the United States may request a return of eligible items within 30 days of delivery, subject to this policy and applicable law.

For change-of-mind returns, items must be returned in their original condition, unworn or unused, with tags and original packaging where applicable. Customers are responsible for return shipping costs for change-of-mind returns unless Zenitzo states otherwise or applicable law requires otherwise.

To request a return, email Zenitzo.line@gmail.com within 30 days of delivery. Include your order number and the item you wish to return. We will provide the return instructions and applicable return address.

If an item is defective, damaged, incorrect or not as described, contact us at Zenitzo.line@gmail.com. We will work with you to resolve the issue in accordance with applicable law, including providing a refund, replacement or other remedy where required. Customers will not be required to pay return shipping costs where applicable law requires Zenitzo to cover them.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. Processing times may vary depending on your payment provider.

This policy does not limit any rights you may have under applicable federal or state consumer protection laws.

Refunds

Once we receive and inspect a returned item, we will notify you of the outcome of your refund request where an inspection is applicable.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by law. Your bank or payment provider may take additional time to process the payment.

For statutory cancellations, refunds will be issued within the applicable legal timeframe. For other approved returns, we will process refunds promptly.

If you believe you are entitled to a refund and have not received it, contact Zenitzo.line@gmail.com.

Your Statutory Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection law. This includes your rights concerning faulty goods, goods that are not as described, and eligible online order cancellations.

Contact Us

For return requests, cancellations, exchanges, refund enquiries or reports of faulty, damaged or incorrect items, contact:

Email: Zenitzo.line@gmail.com

Please include your order number so we can assist you.