Shipping policy
Shipping Policy
Processing Time Orders are processed quickly, typically within 1 business day (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates We offer free standard shipping on all orders. Expedited shipping options, where available, are shown at checkout before you complete your purchase.
Delivery Times
- All destinations: 4-6 business days
Delivery times are estimates provided by our carriers and begin after your order has been processed and shipped. Some products may ship from different suppliers, so orders containing multiple items may arrive in separate packages at no extra cost to you.
Order Tracking Once your order ships, we'll email you a tracking number so you can follow your package's journey. If you haven't received tracking information within 5 business days of your order, contact us at Zenitzo.line@gmail.com.
Customs, Duties and Taxes For international orders, your package may be subject to import duties, taxes or customs fees, which are the responsibility of the recipient. We are not responsible for delays caused by customs processing.
Delays and Lost Packages While most orders arrive within the estimated times, occasional carrier delays can happen. If your package is delayed, marked as delivered but not received, or appears lost, contact us at Zenitzo.line@gmail.com and we'll work with the carrier to resolve it.
Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address.